Great Book Summary
“Delivering Happiness” is a business book written by Tony Hsieh, the CEO of online shoe and clothing retailer Zappos. The book was published in 2010 and is based on Hsieh’s experiences building and running the company. It provides a unique perspective on how to create a strong company culture and build a successful business.
The book is divided into three parts: the first part provides an overview of Zappos’ history and how the company’s unique culture was developed. The second part covers the various aspects of company culture and how it can be used to drive business success. The third part provides practical advice on how to implement and maintain a strong company culture.
Hsieh emphasizes the importance of a strong culture in creating a successful business. He argues that by creating a culture that is centered around the happiness of its employees, customers, and community, a company can create a loyal and dedicated workforce that will ultimately drive business success.
The book also covers the importance of creating a strong company mission and core values, and how these can be used to guide decision-making and hiring practices. Hsieh also stresses the importance of transparency and open communication within a company, and the need for a “customer-centric” approach to business.
Overall, “Delivering Happiness” is a thought-provoking and insightful book on how to build a successful business through company culture. It provides practical advice on how to create a strong company mission and core values, and how to foster a culture of happiness and transparency. The book has been praised for its unique perspective and has become a popular read among business leaders and entrepreneurs.